Last Updated: October 11, 2023
the types of information we collect through our Services
how we use and disclose that information
the types of information we may share with others and under what circumstances
the choices you have regarding our collection, use, and sharing practices
details regarding our use of third-party cookies and other tracking technologies
Information We Process on Behalf of Customers When They Use the pgEdge Cloud
How and What Information We Collect
We collect and store the below categories of personal information about you when you interact with our Services. We also work with service providers and other marketing or advertising providers to collect information about you, and may combine this information with information that we collect directly from you.
Contact Information: Your name, address, phone number, email address, telephone number. This may include your personal and business contact information.
Communications: Your messages, emails, or other communications with us, such as when you send us business inquiries. Depending on how you interact with us, this may also include recordings of your telephone conversations with us, such as if you call us for customer service purposes.
Professional Information: Your company, job title, industry affiliations, and other similar information.
Account credentials: Your username and password if you choose to create an account with us.
Information We Collect Automatically
When you interact with the Services, certain information about your use of our Services is collected automatically. This includes:
Identifiers: This includes your Internet Protocol (“IP”) address, device ID, and cookie IDs.
Internet and Website Activity: This includes details of your visits to our site and information generated in the course of the use of our Services, such as the timing, frequency, and pattern of use, date and time stamps, clickstream data, weblogs, other communication data, and how you interact with the Services, including the resources that you access on our site and if you open or engage with our marketing communications, such as our emails. This also includes the website you visited before coming to our site and the websites you went to after leaving our site.
Network Activity: This includes details regarding the device you use to access our Services, including your operating system, and browser type.
Social Media Information: Account names, handles, biographies, and other details that you make available on social media networks.
Geolocation: Your general geographic location, e.g., your state, county, or city that is associated with your IP address.
Third-Party Cookies and Tracking Technologies
Much of the above information is collected through cookies, web beacons, and other tracking technologies, as well as through your web browser or device. pgEdge relies on third parties to provide many features of our sites and Services using data about your use of our and other sites, and how you interact with our emails.
We currently do not take steps to respond to browsers’ “Do Not Track” signals, however you may still have choices to manage third-party cookies. Please visit our Cookie Notice for more information about how we use different categories of cookies and similar technologies and your options for managing their collection of data.
How We Use and Disclose Your Information
We may use and disclose the information we collect from you for the following purposes:
Operate, maintain, protect, repair, and improve the Services;
Communicate with you regarding the Services and respond to your inquiries;
To provide the Services, including to take steps to enter into a contract for sale or for services, process payments, fulfill orders, verify identity, and send service communications.
To enable additional features on our Services and to provide you with a personalized service.
To understand how our Services are being used, track site performance, and make improvements.
To develop new products or services.
To deliver tailored advertising on our Services based on your preferences or interests across services and devices and measuring the effectiveness of ads.
To plan, conduct, and administer our business, including responding to comments and complaints about our products and services, maintaining records and accounts.
To comply with our legal and other reporting obligations.
To protect or pursue our rights, property, and safety or the rights, property, and safety of others;
To detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal, and to comply with legal requirements regarding the provision of products and services.
Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our customers is among the assets transferred.
Personal Information Security
We use reasonable physical, technical, and administrative safeguards to protect your personal information. However, we cannot guarantee the security of the Services or the networks, systems, servers, devices, and databases we operate or that are operated on our behalf, so please be aware that there is an inherent risk in transmitting information over the internet.
How We Share Your Information
Service Providers: We engage vendors to perform certain functions on our behalf such as: billing and collection providers; auditing and accounting firms; professional services consultants; providers of analytics services; security vendors; employment recruiters, and IT vendors.
Social Media Platforms: Where you choose to interact with us through social media, your interaction with these programs typically allows the social media company to collect some information about you through digital cookies and other tracking mechanisms that they place on your device. In some cases, the social media company may recognize you through its digital cookies even when you do not interact with their application. Please visit the social media companies’ respective privacy policies to better understand their data collection practices and the controls they make available to you.
Companies involved in advertising: We work with companies that assist us in advertising about our Services to others who may be interested in the Services. These companies may use tracking technologies on our website to collect or receive information over time and across different websites or platforms, including this site and the Services and elsewhere on the internet, and use that information to provide measurement services and provide you with targeted ads.
Corporate Affiliates: We share personal information with our subsidiary companies.
Business Partners: We may work with other companies to provide you with certain product or service offerings.
Law Enforcement, Government Agencies, or Parties in a Legal Proceeding: We may share personal information with these entities to comply with the law or assist law enforcement. We may also provide your personal information to third parties in the context of a subpoena or similar legal process.
Third parties in the context of a merger or similar business transaction.
Cross-Border Transfer of Data
If you use our Services outside of the United States, you understand that we may collect, process, and store your information in the U.S. and other countries. The laws in the U.S. regarding information may be different from the laws of your state or country. Any such transfers will comply with safeguards as required by relevant law. By using the Services, you consent to the collection, international transfer, storage, and processing of your data.
Additional Information About Our Data Collection and Sharing Practices
We post customer testimonials on our web site which may contain personal information. We obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at [email protected].
Sharing of Aggregated Data
We may collect, use, or share aggregated or de-identified data at our discretion, including with marketing agencies, media agencies, and analytics providers.
Children Under Age 16
We do not knowingly collect or solicit personal information from anyone under the age of 16 or knowingly allow such persons to register for an account or event. If you are under 16, please do not attempt to send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 16 may provide any personal information to or on the Service. In the event that we learn that we have collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us at [email protected].
Change of Ownership or Corporate Organization
Your Options and Rights Regarding Your Information
If at any time you would like to unsubscribe from receiving future marketing emails, you can click the unsubscribe link at the bottom of any email newsletter or marketing communication, or separately email us at [email protected]. Please note that we will continue to send you transactional emails to service your specific account or communicate with you about your use of the Services.
Your Privacy Rights Under California’s Shine the Light Law
Under California’s Shine the Light Law, you have the right to request information from us regarding how we may share personal information with third parties for their direct marketing purposes. Under California’s Shine the Light Law, you have the right to send us a request at the designated email address listed below to receive the following information:
the categories of personal information we disclosed to third parties for their direct marketing purposes during the preceding calendar year;
the names and addresses of the third parties that received the information; and
if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.
Special Information for Nevada Residents
Residents of the State of Nevada have the right to opt out of the sale of certain pieces of their information to other companies who will sell or license their information to others. At this time, pgEdge does not engage in such sales.
For questions or suggestions regarding our privacy practices, or if you would like to exercise any choices or rights with respect to your personal information, please contact us at: [email protected].